Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
How do you free up more time for services that matter? Kent County Council answered that question by deploying Microsoft 365 Copilot. This customer story outlines how they reduced the administrative burden of emails and meeting prep, allowing staff to shift focus back to community-facing work. Read the story for a real-world view of what AI assistance can do, and reach out to GHA Technologies, Inc. to discuss Copilot solutions for your team.
What challenges did Kent County Council face?
Kent County Council faced several challenges, including resource and budget constraints, a growing population, complex resident demands, and administrative burdens that hindered efficiency.
How has Microsoft 365 Copilot impacted staff productivity?
Since deploying Microsoft 365 Copilot, staff have reported an efficiency gain of ten to thirty minutes daily, allowing them to focus on more meaningful work. This has led to higher job satisfaction and reduced stress levels among employees.
What role do Surface devices play in the transformation?
The deployment of 6,500 Surface devices has facilitated a smooth transition to new technologies, resulting in a noticeable drop in help desk calls and high user satisfaction. These devices support the council's digital transformation goals by providing a robust platform for AI-driven applications.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
published by GHA Technologies, Inc.
GHA Technologies, Inc. is a nationally expanding network, computer reseller and systems integrator with offices nationwide. We sell HP, Dell, IBM, Lenovo, Nimble, EMC, NetApp, Sony, Apple, VMware, Samsung, Fujitsu, APC, Symantec, Panasonic, Microsoft, Intel, Cisco, and all the latest storage, datacenter, virtualization, cloud, security, VoIP, wireless, video and identification technologies. We also specialize in mission-critical product procurement and integration services for some of the largest corporate, government, and educational clients in the US. Our client base is a Who's Who of Corporate America.
Currently, GHA has over 175 employees with annual sales of approximately $290 million and growing at a rate of 15%. GHA continues to hire 7 to 12 new sales professionals every five weeks nationwide. GHA has highly motivated and talented salespeople who provide the highest level of service to their customers. Call or email us to find out more!
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