CX-Research Maturity Model Infographic
This CX Maturity Matrix infographic on research related to customer experiences and AI shows the correlation between leaders who had the highest business performance and those leveraging AI for customer impact, agent impact and business impact. Check out this revealing document and contact us today to get started with Webex by Cisco with AI experiences.
Why is customer satisfaction declining?
Customer satisfaction is declining primarily because many customers report being dissatisfied with their last service engagement. This dissatisfaction can stem from agents struggling to manage their workloads and the outdated technology that many businesses still rely on.
How are agents affected by current CX challenges?
Agents are experiencing growing workloads, which leads to higher rates of interaction abandonment due to poor experiences. Additionally, many agents lack access to the right tools, contributing to increased attrition rates.
What distinguishes CX leaders from laggards?
CX leaders typically deploy extensive AI capabilities, enabling proactive customer communications and providing agents with AI assistance. In contrast, laggards often have minimal AI deployment and limited communication orchestration, which hinders their ability to improve customer satisfaction.
CX-Research Maturity Model Infographic
published by GHA Technologies, Inc.
GHA Technologies, Inc. is a nationally expanding network, computer reseller and systems integrator with offices nationwide. We sell HP, Dell, IBM, Lenovo, Nimble, EMC, NetApp, Sony, Apple, VMware, Samsung, Fujitsu, APC, Symantec, Panasonic, Microsoft, Intel, Cisco, and all the latest storage, datacenter, virtualization, cloud, security, VoIP, wireless, video and identification technologies. We also specialize in mission-critical product procurement and integration services for some of the largest corporate, government, and educational clients in the US. Our client base is a Who's Who of Corporate America.
Currently, GHA has over 175 employees with annual sales of approximately $290 million and growing at a rate of 15%. GHA continues to hire 7 to 12 new sales professionals every five weeks nationwide. GHA has highly motivated and talented salespeople who provide the highest level of service to their customers. Call or email us to find out more!
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